After three years with Comcast, including a protracted nightmare that yielded a website titled ComcastMustDie.com, I’m ready to part ways with the Great Satan. Once the promotional Triple Play prices expired, my bill skyrocketed. And the VOIP has never worked right.
So, lo and behold, the other day at dinnertime I got a call from DirecTV and, uncharacteristically, instead of telling them to fuck off and remove my name from the list, I entertained their entreaties. Then, thanks to their promotional deals, I agreed to re-subscribe.
Seven phone calls and a cumulative two hours later, I’m still not a customer. Because all of Rupert’s horse and all of Rupert’s men could not make the package offered by the sales agent go through the DirecTV computer system. Along the way, I was put on hold 12 times and cut off three times.
Talk about your deja vu. This was exactly how my relationship with Comcast began. Lemme think….how did that turn out?
Gadeyne has made a Comment
I thought Comcast was bad when I had their “service”, the TV was ok, the broadband connection was lousy, did not use their VoIP, a good thank sincee after the hurricanes i saw my nwighbors using their service spend a lot of time in front of their house on their mobile trying to get their service back.
What they call “customer service” had nothing that r esembled service (unless I called the HQ in Philadelphia, which happened on quite a few occasions).
Then I moved back to CA and had Time Warner, well… cable TV was OK as long as we did not want to watch HD programming, they never really were able to fix it (constant tiling, loss of signal…)
When I moved to San Diego, I chose ATT U-Verse and realized that Comcast was not that bad after all…
All in all, my best experience was with Dish Network when I was living in CO, but again, they were a new company then.
But I do like the whole house DVR from ATT.
In the end, it doesn’t seem to matter who the company is, just as in the travel industry, “customer” and “service” are foreign concepts and they are barely grsping the notion of quality
Isn’t that pathetic
Rich Meyer has made a Comment
I have been with Direct TV for over 12 years and believe me they are making an earnest effort to really improve the customer experience. I recently received, for example, a free three month subscription to Showtime channels just for being a loyal customer. Great customer service takes time to implement but that is the weakness in an era when consumers are impatient and unwilling to forgive and forget